Customer Loyalty Program

I have placed several orders in the past as a visitor, is it possible to add these orders to the customer account I just created in order to take advantage of the discounts listed above?

No order placed in the past from any guest (user) can be added to any customer account (new or old).

If I place an initial order over 250€ through my customer account, do I have to wait for 1 year to get the 15% discount?

No, the discount is given to the customer account 5 days after this initial order is being invoiced.

Can I lose the discount that I achieved in the past due to the value of my orders?

ΟYou never lose the privilege to have the 15% discount once you achieve it. Any other discount group may be upgraded or downgraded depending on the value of the orders being placed during the current one-year period (starting from the time the customer’s account achieved a certain discount).

Can I use my customer account in order to place orders for my friends / relatives etc.?

Yes, you may place any order through your customer account and have it shipped to any shipping address (friends / relatives etc.). This is, actually, a good way to achieve the maximum discount soon.

If I place a big initial order e.g. 1200€ will this be discounted (e.g. 22.5%) given that it exceeds 1000€?

No, all subsequent orders will have the 22.5% discount during the next one-year-period unless the customer’s account is upgraded (to the 25% discount group) due to other future orders.

If I have eg. 250€ turnover within a year why my account hasn't been upgraded to 15%?

All customer accounts are being upgraded 15 days after the last invoice (the one that upgrades the account) has been issued.